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http://lab.devry.edu1. What are my log-in credentials?
Instructors should use their Employee DSI as their login and their hire
date (yyyymm) as their
password.
Students should use their Student DSI as their login and their date
of birth (yyyymm) as
their password.
If you need your password reset, please contact the DeVry HelpDesk. You can send an email to helpdesk@devry.edu,
fill out a Remedy ticket thru my.devry.edu or call 1-877-784-1997 for
further assistance.
2. Who do I contact if I'm missing an
application in Citrix?
Please contact the DeVry HelpDesk by creating
a Remedy ticket using the portal (my.devry.edu) or sending an email to
HelpDesk@devry.edu with the following information: DSI, name, course,
missing application.
3. I'm a student and can not log-in to Citrix. What
should I do?
Make sure you are using your Student DSI number as the log-in ID and
your date of birth in YYYYMM format as your password. If you're birth date
is June 17, 1980, your password will be 198006. If you are sure you are
using the correct credentials to log-in and still unsuccessful, please
contact the DeVry HelpDesk. You can send an email
to helpdesk@devry.edu, fill out a Remedy ticket thru my.devry.edu or call
1-877-784-1977 for further assistance.
4. Where can I find the software needed to run
with Citrix?
To install the Citrix Client, please click here for directions or the download can also be
found on the Citrix Log-in
page.
5. I can log into Citrix but cannot open any of
the applications.
Every Citrix user must have the Citrix Client installed on their PC. If
no client is installed, you will not be able to use any of the listed
applications in the Citrix environment. Please see question #4 above to
obtain the software needed to run Citrix.
6. How do I know if I have the Citrix Client
installed?
To locate the client, an icon  will
appear near the clock on the lower right hand side of the screen once you
log-in and try to launch an application.
7. I receive an error message when trying to
open applications in Citrix.
If you do not have the Citrix Client software or an outdated version of
the client, you will receive a window prompt (similar to the
"windows" image below) or Citrix "ICA File Not
Found" Error.
Since no client is installed, the application is unknown and can not
open.
Clicking OK to use the Web Service will generate this page…
Installing the client will no longer cause this problem.
To install the client, please click here for directions (client download can also be
found on the Citrix Log-in
page).
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